Privacy policy

Privacy Policy

Last updated: May 2026

The Varenna ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website thevarenna.com (the "Site") or make a purchase.

Information We Collect

Personal information you provide:

  • Name, email address, shipping and billing address
  • Phone number
  • Payment information (processed securely via our payment providers)
  • Any communications you send us

Information collected automatically:

  • Browser type, device, and operating system
  • IP address and approximate location
  • Pages visited, time spent on site, and referral source
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order status
  • Respond to your inquiries and provide customer support
  • Improve our website, products, and services
  • Send marketing communications (only with your consent)
  • Comply with legal obligations

Cookies

Our Site uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Payment processors (PayPal, Stripe, Shopify Payments) to process transactions
  • Shipping carriers (DHL) to deliver your orders
  • Analytics providers (Google Analytics, Meta) to understand Site usage
  • Law enforcement, if required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption for all transactions.

Your Rights (GDPR Compliance for EU Customers)

As a customer in Germany or elsewhere in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us at support@thevarenna.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@thevarenna.com Business hours: Monday to Friday, 9am to 5pm CET